ACCESSIBILITY AT LAFAYETTE

Lafayette is proud to welcome everyone of all abilities and, as a venue, we’ll always do our best to accommodate any guests with hearing, visual or hidden impairments, as well as customers who are less mobile.

WHEELCHAIR USERS

For safety, and to ensure we’re able to offer a consistent and elevated experience for all guests, all shows announced after October 1st 2021 will have a designated ticket allocation for wheelchair users.

Where possible, wheelchair users should purchase a ticket from this allocation - made available alongside general access tickets - and follow the instructions from SEE Tickets to apply for a complimentary PA Ticket (if required).

Lafayette’s ground floor is accessible via an elevator located at the entrance to the venue. Wheelchair accessible toilets are also available.

COMPANION / PERSONAL ASSISTANT (PA) TICKETS

Non-wheelchair users who wish to apply for a complimentary Personal Assistant (PA) Ticket should first purchase a standard ticket via general on-sale. After purchasing a ticket non-wheelchair customers should then contact us to arrange a PA Ticket.

Please note:

To receive a complimentary PA Ticket you will be required to provide one of the following accepted forms of documentation, either: CEA Card, Access Card, Hynt Card, Blue Badge, Disability Living Allowance, Attendance Allowance or Personal Independence Payment.

Companion/PA Tickets are unavailable to purchase, however access customers will need to have purchased a general access ticket for themselves before applying. We are unable to refund general access tickets purchased for companions / PAs.

Companion/PA Tickets are provided on the expectation that companion/PA’s are willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.

NON-VISIBLE ACCESS REQUIREMENTS

If you have a non-visible access requirement which you would like us to accommodate for, please get in touch with our reservations team who will be happy to assist.

EFFECT LIGHTING

Smoke machines, strobe lighting and lasers may be used during some performances. Anyone affected by these should bear this in mind.

ASSISTANT DOGS

Depending on the type of event, assistant dogs may be allowed into the venue. If you wish to bring an assistant dog, please get in touch with us to arrange in advance.

TRAVEL

Lafayette’s address is: 11 Goods Way, London, N1C 4DP. Our closest stations are King’s Cross St. Pancras, and St. Pancras International, which are both a five minute walk from the venue. Both stations include step free access.

No parking is available at the venue, however there are nearby drop-off points, as well as a late-night taxi rank close to the venue.

The closest available parking is the Europcar London St. Pancras multi-storey car park, located a three minute walk away from the venue. The address is: Pancras Road Multi Storey Car Park, London, N1C 4QP.

CONTACT

For general enquiries, or further access questions, please do not hesitate to contact us via email at [email protected] and a member of our team will get back to you as soon as possible.

Where possible, please allow plenty of time between contacting us and the event you’re attending. Our general office hours are: Monday - Friday, 9.30am - 6pm.